I’ve just spent a charming afternoon with one of the associates at our bank. While noodling around my wife discovered an error, made by the bank, in her monthly statement. We went through the last year’s worth of statements and it’s rather clearly a systematic problem.
We reviewed the problem with the associate and, sure enough, there’s a problem. It’s inconceivable that we’re the only people who’ve encountered this problem. The bank must be, essentially, stealing millions from its customers.
What’s most concerning is that the problem could not possibly have occurred if the bank were adhering to minimum standards of performance. I can only infer that they’ve abandoned the conventions that banks have been using for decades and this is the result.
BTW, speaking of minimum wage, one of the things that has bugged me for nearly twenty years is that banks expect the highest degree of probity from its employees who have the fewest incentives in that direction. You wouldn’t think that would be a winning formula.
I believe that banks are a security disaster just waiting to happen. Pursuing identify theft is a retail operation; penny ante stuff. The real action is banks. As Willie Sutton is supposed to have said, it’s where the money is.
Did you scream “I’m a taxpayer and I pay your freakin’ salary!”
I rarely scream. I do, however, frequently escalate. In this case there was no need.