Yesterday I spent the day working with my new client and I got a much better idea of what they actually wanted me to do. There’s a difference between the pretext under which they’re retaining my services and the reason they need me. The pretext is that I have skills they don’t have. The reason is that they need somebody to organize a major project they’ve undertaken. The way I’m putting the pieces together the VP of Sales has retained me and another chap to work as a team. The other chap will be his alter ego in working customer relations and I’ll be a sort of project manager/mouthpiece.
I was impressed by several things in my first day. I’m having to cope with a variety of nuisance issues—commuting (about twenty minutes), parking (paid), getting lunch (much easier when much of what you do is out of your home), etc. I was surprised by how bumbling everything was. An organization of this size really should be much smoother.
No one has business cards. That’s surprising to me. Nearly every company I’ve ever dealt with from Fortune 500 giants to mom-and-pop shops has had business cards. Clearly, they do not view what they’re doing as a matter of relationships.
And it’s a millennial world. They really are not self-starters and have very little idea of how to organize anything. It will be an adventure.