Smugness As Business Model

I don’t visit Vox.com very frequently because every time I do it’s quite obvious that I’m not its target audience. At Quillette Batya Ungar-Sargon analyzes how Ezra Klein and his partners (which used to include Matthew Yglesias) have turned their characteristic smugness into a business model:

Vox’s trademark style would be a cheeky, barely concealed smugness that flatters its readers into believing that by reading the website—which, not coincidentally, would sustain all of the liberal opinions that young, affluent, educated people already hold—they can rest assured that they are among the ranks of the correct, the informed, rather than one of the stupids.

In combining that smugness with a youthful, Whiggish optimism that equates information with progress, Klein figured out how to commodify being in the know in the social media age. After all, the point is not to know things so much as it is to broadcast that you know them. And the folks at Vox realized there was a goldmine to be had if they could turn sharing a Vox article on social media into the method whereby someone signaled their identity, the way a certain kind of person used to walk around with a New Yorker magazine peeking out of her handbag. In other words, Vox capitalized on one of the mainstays of the journalism status revolution: the anxiety members of broader elite classes have about whether they are elite enough.

Obviously, it’s a winning formula. There’s nothing like reinforcing what people already believe as self-evident unassailable fact to be popular with those people. Actual education requires changing what people already believe rather than challenging it.

7 comments… add one
  • steve Link

    How does this differ from right wing sites like zerohedge, Breitbart, etc that claim to be the only ones offering the truth? Has any conservative ever cited one of those w/o sounding smug? (Of course smug is in the ear of the beholder.)

    Steve

  • Grey Shambler Link

    How does it differ….Well it’s, it’s, it’s upscale and, and, and, and, er, trendy, plus it’s opinions are uniformly agreed upon to be trendily correct, that’s what.

  • I think this a fair assessment of Vox but it’s notable that Klein left shortly after Ygeslias—November 20 of last year—and now has a column and podcast at the New York Times. I rather like the podcast, although I only listen when the topic interests me.

  • This, from Klein’s departure note to the staff, reinforces your/Ungar-Sargon’s point:

    First, we’re not just about formats or information. Vox is built on values. It’s a moral place, in terms of what we cover, how we cover it, and how we behave as we cover it. We are at our best when we are curious and generous and kind and open-minded and humane and committed to a better world.

    We should model our values, not just state them. At our best, we do. When I watch Dylan Matthews and the Future Perfect team, or listen to Sean Rameswaram and the Today, Explained team, or watch what Claire Gordon and the Explained team create, I always think: That’s who I want us to be. That’s who I want to be. Don’t lose that. Don’t assume it’ll always be there. Don’t leave values to be implicit or assumed. Our values are as important as anything else we do, and more important than most of it.

    Second, I know we do a lot of different kinds of things here, but we are the only outlet anywhere built for explanatory journalism. As a founder and as the first editor-in-chief, when I look back on the decisions I’ve made, the products I’ve helped build, the ones I’m proudest of are the ones where we drove harder into that kind of work, where we really lived out our promise, where we owned our mission of explanation.

    And the decisions I regret are when I let us stray too far from that to get traffic or to chase an apparent opportunity. Vox’s essential quality is that we do essential explanatory work in a way no one else does, across a range of topics and platforms and products no one else can match. That’s when we win. Whatever else we do, I hope we keep building and winning at that core competency.

    And finally, something I underestimated when we built this place is that even with everything we did to be distinctive, even with the clarity of our mission and the buy-in of our staff and the support of this great company, being distinctive, doing our own thing, setting our own agenda of what’s important and pursuing our own ideas of how journalism should look is devilishly hard. The pressure to conform, to do what everyone else is doing and cover what everyone else is covering and sound like everyone else is sounding, is overwhelming.

  • I was aware that he was writing for the NYT; unaware he had left Vox.

  • CuriousOnlooker Link

    Just a question; how is Vox’s business model different from the New York Times?

    Maybe it’s me; but they both target the sensibilities of the same audience.

  • I would say less the same audience than an overlapping audience.

    I would say that the NYT’s target audience is people who live on the Upper West Side or wish they did while Vox’s target audience is people under 40 who attended Ivy schools or wish they did.

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