After two months of trying I finally was able to make an appointment to be inoculated against COVID-19. It required a solid hour of effort yesterday and I am quite certain that anyone less determined and knowledgeable than I would have given up in frustration.
I attribute the enormous difficulty to incompetence at all levels of government in Illinois and in the implementation of Cook County’s appointment web site. It took me more than 50 tries on Cook County’s appointment web site, every single try misleading.
The incompetence included but was not limited to:
- How “essential workers” are define here. I learned yesterday, somewhat to my surprise, that I probably could have substantiated a case that I was an essential worker and lined up my appointment weeks ago while only group 1a was being vaccinated rather than after eligibility was opened up to old people like me (1b). The notion that I am an essential worker is arrant nonsense. Defining it so broadly is incompetent.
- According to my contacts around the country the state’s involvement and restrictions in the distribution of vaccine are apparently significantly higher here than in other places including New York, California, Florida, other big states in which I have contacts as well as in adjoining states like Iowa, Indiana, Wisconsin, and Missouri. That is incompetent.
- It was pretty obvious that I was subjected to racial discrimination including both direct discrimination based on my race and redlining based on where I lived. I can understand the argument that the discrimination itself was not incompetent but making it so obvious was incompetent.
- I could identify a thousand ways in which the operation of the web application I used to make the appointment could have been made workable, particularly for people who aren’t technologically savvy. Pro tip: it is very, very difficult to make a single app workable for both web and mobile users. One or the other or, in the case of this app, both will find it unworkable. It’s actually easier and cheaper to develop two different apps, one for web users and one for mobile users. But that requires knowledgeable people and I know from direct experience how difficult it is to find them. Apps that time out and require users to start over from the beginning of the process were developed by incompetents. Or, in the case of Cook County’s app, time out and make it easier for users to start the process over than to retry after the timeout. Timeouts themselves are a sign of incompetence but I’m more sympathetic with them. But the design of the app!
Grrrr.







