There seems to be something in the wind. Maybe I’m over-analyzing this, maybe not.
Several of my clients have seen something along these lines over the last couple of years. They’ve had a relationship with a customer or client sometimes going back 50 years. Suddenly, they’re out. No warning. No hints. It’s not that they screwed up or that the customer or client doesn’t need the product or service or that the customer or client is suffering.
In one notable case my client was informed by their client that, after more than 50 years, their services would no longer be required and they’d been replaced. I continue to be (erroneously) on some distribution lists and the new service provider is apparently running into serious problems. Based on what I’m seeing I would be surprised if they, too, weren’t out in short order.
It may be a generational thing. Longstanding relationships and understandings disappear as people retire or die. I think there’s a difference in attitude. People are more radical these days. I don’t mean that in a political or ideological sense although those things may go hand in hand.
The difference between a radical and a moderate is that when a radical doesn’t know what a switch does he or she throws it to see what happens. When a moderate doesn’t know what a switch does, he or she figures out what it does before throwing it.
That may be part of the reason that our economy is so slow to recover. Not the fundamental reason but a contributing reason. People have been throwing a lot of switches without knowing what they’ll do.