“I Can Read a Passage in a Book 20 Times and It Doesn’t Click”

That’s what the young UPS driver said about learning his job.

This morning ABC’s Good Morning America had a feature about the challenges that UPS is facing in training its younger driver trainees. You can watch the segment by going to the link and looking around for the (unlinkable) video segment.

The old methods of handbook and lecture don’t work anymore—the new crop of trainers can’t learn that way. They need visual training—simulations and hands-on. The performance of the new trainees was characterized in the feature as “improving”. No word on whether it’s come up to the standard of their old-fashioned literate predecessors.

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